Browse by category
Six places most questions land.
Getting started
Account setup, onboarding, and your first report.
BrowseClaims & reports
Create, edit, and export Smart Reports.
BrowseValuation & sources
RCV/ACV, tax, and choosing replacement sources.
BrowseWorkflows & teams
Assign, audit, and collaborate with TPAs and carriers.
BrowseIntegrations & API
AWS, S3 uploads, webhooks, and API basics.
BrowseSecurity & compliance
Data handling, GDPR/CCPA, sub-processors.
BrowseTroubleshooting
The three things people hit most often.
Getting Fetch Error
Double check and make sure you have the location setting enabled — iContentsPro requires it to validate the location of the contents. Need more information? Watch the one-minute tutorial or email support@icontentspro.com.
Replacement sources not loading
Ensure your network allows outbound HTTPS. If only some vendors fail, the vendor site may be rate-limited — try again in 10 minutes.
DocumentDB errors
Most issues resolve by retrying the action. If not, copy the error code and the time it happened, then contact support.
Nothing on this page matches that. Email support@icontentspro.com and a person will pick it up.
Contact us
Still stuck, or want to see it on one of your own claims?
Email support
Send the error code and the time it happened and we can usually answer in one reply.
support@icontentspro.comBook a demo
Bring a real file — the messy one. That is the one worth watching go through.
Talk to salesSystem status
Live availability for the mobile app, the web app and the reporting pipeline.
View status